OzarksGo customer pickup operations
Pickup Control Center
Live overview
Dashboard
Queue control
Pickup requests
| Request | Customer | Account | Item | Charge | Pickup | Status | Owner | Exception |
|---|---|---|---|---|---|---|---|---|
| Nina Morales | 782304 | Remote | $12 verified | Fayetteville | Ready for Pickup | Licet | None | |
| Grant Wilson | 119883 | Fiber Jumper | $10 verified | Springdale | In Transit | Reighanna | None | |
| Heather Burns | 664120 | Power Cord | $10 pending | Westville | Charge Pending | Unassigned | Missing charge | |
| Marcus Reed | 551902 | Remote | $10 mismatch | Stilwell | Exception Review | Lead needed | Wrong charge | |
| Priya Sandoval | 908331 | Fiber Jumper | $10 verified | Fayetteville | Ready for Pickup | Avery | None |
Agent workflow
Create pickup request
Case file
Request detail: OG-1042
Workflow stage
Nina Morales - Remote pickup
- Request created
- Charge applied
- Pulled and labeled
- Ready for pickup
- Picked up
Customer
- Name
- Nina Morales
- Account
- 782304
- Contact
- 479-555-0147
- Agent
- Caleb
Item and charge
- Item
- Remote
- Required
- $12
- Code
- PMO-REMOTE
- Status
- Verified
Fulfillment
- Office
- Fayetteville
- Owner
- Licet
- Staging
- Front lobby basket
- Hold until
- July 8, 2026
Communication log
- Charge disclosed and accepted.
- Replacement described as troubleshooting only.
- Pickup timing communicated.
- Account note completed.
Audit trail
Activity log
- Ready for pickup
Licet placed labeled remote in front lobby basket. Today, 9:12 AM.
- Charge verified
$12 remote charge confirmed by Caleb. Yesterday, 4:18 PM.
Office staff workflow
Office fulfillment queue
Ready to pull 4
OG-1044 - Power Cord
Westville pickup. Assign owner before pull.
OG-1047 - Remote
Fayetteville lobby pickup. Label with customer and pickup date.
Pulled and labeled 5
OG-1042 - Remote
Fayetteville front lobby pickup basket.
OG-1048 - Fiber Jumper
Springdale outer office basket.
In transit 3
OG-1043 - Fiber Jumper
Expected office arrival: next scheduled delivery.
Ready for pickup 11
OG-1042 - Nina Morales
Remote, Fayetteville, hold until July 8.
Overdue 3
OG-1029 - Remote
Review return-to-stock and refund status.
Supervisor workflow
Exception queue
Structured exception handling
Open exceptions
| Request | Type | Customer impact | Owner | Due | Action |
|---|---|---|---|---|---|
| OG-1045 | Charge applied incorrectly | Remote charged at $10 instead of $12. | Lead Review | Today | |
| OG-1044 | Charge missing | Item cannot be ready until charge is applied or waived. | Caleb | Today | |
| OG-1029 | No-show | Inventory tied up and refund review may be needed. | Reighanna | Overdue |
Billing control
Billing reconciliation dashboard
Expected vs applied
Reconciliation queue
| Request | Item | Expected | Applied | Status | Proof | Action |
|---|---|---|---|---|---|---|
| OG-1042 | Remote | $12 | $12 | Verified | TMS-8293 | |
| OG-1044 | Power Cord | $10 | $0 | Missing | None | |
| OG-1045 | Remote | $12 | $10 | Mismatch | Billing note |
Inventory accountability
Inventory by location
Stock control
On hand and reserved
| Location | Item | On hand | Reserved | Available | Threshold | Status |
|---|---|---|---|---|---|---|
| Fayetteville | Remote | 18 | 4 | 14 | 6 | Healthy |
| Fayetteville | Power Cord | 12 | 3 | 9 | 5 | Healthy |
| Springdale | Fiber Jumper | 6 | 3 | 3 | 4 | Low |
| Stilwell | Fiber Jumper | 4 | 2 | 2 | 4 | Low |
| Westville | Remote | 0 | 1 | 0 | 3 | Out |